FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
WHEN CAN I EXPECT MY ORDER?
Orders windows are processed every four weeks. Processing will take about from 3-5 days to two weeks, depending on the number of items per order window. We will email you when your order is ready to be picked up. (Trust us, we don’t want to hold onto your items any longer than necessary.)
Expect the following Order windows to have finished processing after the accompanied date.
Order #1: November 24
Order #2: January 5th
Order #3: February 9th
WHAT IS AN ORDER WINDOW AND HOW DOES THAT AFFECT MY ORDER?
An order window is the amount of time that we allow orders to come in. Once an order window closes, we compile the orders placed and send those through to production all at once. An order placed right before an order window closes will arrive at the same time as an order placed earlier in the window.
This is the most efficient method both financially and organizationally for local orders such as these.
WHEN IS THE CURRENT ORDER WINDOW CLOSING?
There are three order windows set up. They close on November 9th, December 14th, and January 19th.
The site itself will close on January 19th 2026.
HOW WILL I RECEIVE MY ORDER?
All orders will be picked up at the Princeton Minuteman Press Location by one of the Zimmerman Basketball Coaches and distributed at their discretion. We will do our best to contact you regarding where your order currently is and which coach picked it up, when we know that information.
MISSING ITEM(S)
The possibility of us missing an item on your order is low, but never zero. We have multiple checks throughout the production process to prevent this from happening. Chances are, we will catch any items missing from your order and handle it before you receive your order. However, there are a few instances where miscommunications can lead to missing items from your order.
If you have placed multiple orders, there is a chance that your other order wasn’t combined with the one you picked up. Check your email to make sure the order you placed is completed, and then stop by, or give us a call so we can help sort out the issue.
If your order is particularly large, or contains bulky items, you may have more than one bag with your items in it. These are sorted and separated via their own boxes. Check your box to see if you have more than one bag.
If you are having someone else pick up your order, there is a good chance they may remove orders placed in boxes or rearrange our sorting system. Please communicate clearly with your pickup contact to ensure your items are together.
If none of the above apply to you, feel free to email us at orders@printmp.com regarding missing items, and we will do our best to help sort it out.
DAMAGED ITEM(S)
We at Minuteman Press take quality control very seriously. Chances are, we will spot any potential damage to your items before you see them and get them fixed immediately. If you happen to discover a misprint or an error in your design, let us know so we can get that fixed for you immediately.
REFUND POLICY
If you accidentally make two orders of the same items, accidentally clicked a size you didn’t intend, or you bought the wrong product for your kid and only noticed after pruchase, we understand. Contact us immediately by calling 763-389-1220, emailing printmp@minutemanpress.com, or fill out the form below and we can refund your order.
However, once your items have gone through production and are ready to be picked up, we can not refund your order. All orders placed through the Zimmerman Basketball Store are individually customized and nonrefundable after production.
PICKUP ADDRESS & HOURS
We are located at 401 1st St Suite C Princeton MN.
Open Mon-Fri, 8:00-5:00.
If you have any questions about our hours regarding holidays, feel free to call us at 763-389-1220
I KEEP GETTING A DUPLICATE INVOICE ID ERROR NOTIFICATIONS
We are currently trying to troubleshoot this feature. It is set up as a security measure by PayPal to prevent you from accidentally making double payments. Try the following to see if this helps:
– Close and open your browser
– Clear the existing cache from your browser
– Check to see if your payment information matches the name and zip code you submitted in the contact information section
– Empty your cart and attempt placing your order again.
If none of the options above work, We sincerely apologize for this frustrating inconvenience. Until we can find a permanent solution, please give us a call at 763-389-1220.
We can take over the phone payments and then update your order accordingly.
Got a Question that Wasn’t Answered?
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